The case is too large / doesn’t fit / wrong size

Review your order and make sure you have ordered the correct product for your model. 
 
If you ordered correctly and received an incorrect case contact us and provide: 
 
Order number 
Detailed description of the problem 
Attach a video clearly showcasing how the case fits your phone. 
For Snap and Tough type cases – including the inside of the case with a clearly visible phone case model in the video 
This information will help us to resolve your problem faster.