Knowledge Base
FAQ

Payment Options

How can I pay for your products?

A discount code isn't working, why?

Do you have special offers & discount codes?

I have problems with the payment process. Help me.

Gift cards

Customer Support

Invoice

Collaboration & Promotions

Wholesale & Retail

I haven't received tracking confirmation

I want to cancel my order

I want to edit my order

I have not received my order even though the estimated delivery time has passed. What do I do?

What tracking websites can I use to track my order?

Can I get free shipping?

How much does the shipping cost?

Do you offer express shipping?

Do you cover customs/import fees?

I want to return or exchange the item. How can I do it?

I’ve ordered the wrong product

What is your return address?

Are returns free?

How long do I have to return my order?

How long does it take to be refunded?

Warranty

I’ve received a broken or defective product

The case is too large / doesn’t fit / wrong size

The colors on my case look different from the photos

Cases of the same style look different for different products